Privacy Policy — PLM Space Inc

1. Introduction

PLM Space Inc (hereafter referred to as PLM Space, we, us, or our) is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.plmspace.buzz or engage with our computer integrated systems design and technical consulting services. This website was developed and is maintained by the PLM Space team.

We recognize that privacy is a fundamental right and we have designed our data practices to reflect that belief. Our approach to privacy is grounded in transparency, accountability, and respect for the individuals whose information we handle. We strive to collect only the minimum amount of personal data necessary to deliver our services effectively and to maintain the trust that our clients place in us. Every decision we make about data handling is guided by the principle that you should know what information we have, why we hold it, and how we protect it at every stage of the engagement lifecycle.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our website and services immediately. This policy applies to all information collected through our website, email communications, telephone calls, in-person meetings, and any other interactions you may have with PLM Space in the course of our business relationship. It also covers information we receive from third-party sources in connection with the services we provide.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following categories of personal information when you voluntarily submit it through our contact forms, email communications, service inquiries, or during consultations and project discussions:

Full name, professional title, and organizational affiliation
Email address and telephone number, including mobile and office lines
Company name, business address, and billing information
Project descriptions, technical requirements, and system specifications
Information about your business operations relevant to the consulting engagement
Any other information you choose to provide in your message or during conversations with our team

Providing this information is voluntary, but certain services may not be available if you choose not to share the necessary details. We make every effort to clearly indicate which fields are required and which are optional when collecting information through our online forms.

2.2 Information Collected Automatically

When you access our website, our servers may automatically record certain information sent by your browser. This data may include:

Internet Protocol (IP) address and approximate geographic location derived from that address
Browser type and version, operating system name and version, and device type including screen resolution
Referring URL and exit pages, pages visited, and time spent on each page
Date and time of access, session duration, and other diagnostic data
Language preferences and time zone settings of your browser

This automatically collected information is used in aggregate form to understand how visitors interact with our website and to identify areas for improvement. We do not use this data to create individual profiles of website visitors or to track browsing behavior across other websites.

2.3 Cookies and Similar Technologies

Our website uses essential cookies and similar tracking technologies to ensure proper functionality and to analyze aggregate usage patterns. These cookies help us understand which pages are most frequently visited, how users navigate through our site, and whether they encounter any errors. We do not use cookies for advertising, behavioral tracking, or building user profiles for commercial purposes.

You may configure your browser to refuse all cookies or to alert you when cookies are being sent. Most browsers provide controls under their settings or preferences menus that allow you to manage cookie preferences. However, please note that some features of the website — particularly those related to form submissions and session management — may not function as intended without essential cookies enabled. For detailed guidance on managing cookies in your specific browser, we recommend consulting the help documentation provided by your browser vendor.

3. Legal Basis for Processing

PLM Space processes personal information on the following legal grounds, depending on the nature of the interaction and the type of data involved:

Consent. Where you have given clear and explicit consent for us to process your personal information for a specific purpose, such as responding to a contact form submission or sending a requested proposal.
Contractual Necessity. Where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract, such as preparing a project scope or service agreement.
Legitimate Interests. Where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This includes improving our website, responding to inquiries, and protecting the security of our systems.
Legal Obligation. Where processing is necessary for compliance with a legal or regulatory obligation to which PLM Space is subject, such as tax reporting or responding to lawful requests from public authorities.

Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. How We Use Your Information

PLM Space uses the collected information for the following purposes:

Service Delivery. To respond to your inquiries, prepare proposals, and deliver the integrated systems design and consulting services you have requested. This includes project planning, technical assessments, and ongoing support throughout the engagement lifecycle.
Communication. To contact you regarding your projects, send service-related updates, respond to your questions or feedback, and maintain regular correspondence about active and completed engagements. We may also send occasional informational updates about our services that we believe are relevant to your interests.
Website Improvement. To analyze usage trends, monitor the performance and availability of our website, identify technical issues, and improve the content, navigation, and overall user experience based on how visitors interact with our pages.
Legal Compliance. To comply with applicable laws, regulations, legal processes, and enforceable governmental requests. This includes maintaining records required by tax authorities, corporate regulators, and other government bodies with jurisdiction over our operations.
Security. To detect, prevent, and address technical issues, fraud, unauthorized access attempts, and other activities that may compromise the integrity or availability of our systems and the data we hold.
Business Operations. To manage our day-to-day business operations including billing, accounting, resource planning, and quality assurance reviews of our service delivery processes.

We will not use your personal information for any purpose other than those described in this policy without obtaining your prior consent. If we determine that a new purpose is compatible with the original purpose for which the data was collected, we will inform you of that determination before proceeding.

5. How We Share Your Information

PLM Space does not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not operate as a data broker and we do not participate in networks that share personal information for advertising or commercial lead generation. We may share your information only in the following limited circumstances:

Service Providers. We may engage trusted third-party companies and individuals to facilitate our services, provide website hosting, perform data analysis, manage email communications, or assist with other operational functions. These providers have access to your information only to perform tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose. All service providers undergo a security review before engagement.
Legal Obligations. We may disclose your information if required to do so by law, or in response to valid requests by public authorities including courts, law enforcement agencies, or government regulators. We will make reasonable efforts to notify you of such disclosure unless prohibited by law or where notification would compromise an ongoing investigation.
Business Transfers. If PLM Space is involved in a merger, acquisition, restructuring, or asset sale, your personal information may be among the assets transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy. In such an event, we will require the acquiring entity to honor the commitments made in this policy.
With Your Consent. We may share your information for any other purpose with your explicit permission, obtained in advance and documented in writing or through verifiable electronic consent.

6. Data Retention

PLM Space retains your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. The specific retention period depends on the nature of the information and the context in which it was collected. Factors we consider when determining retention periods include the duration of our business relationship with you, the sensitivity of the data involved, the potential risk of harm from unauthorized use or disclosure, and whether the purposes for which the data was collected can be achieved through alternative means.

We will retain and use your information to the extent required to comply with our legal obligations — for example, if we are required to retain your data to comply with applicable tax, corporate, or employment laws — resolve disputes, and enforce our legal agreements and policies. In general, project-related correspondence and documentation are retained for the duration of the client relationship plus a reasonable period thereafter to address any follow-up questions or warranty obligations.

When personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data governance procedures, unless further retention is mandated by law. Our deletion procedures include purging electronic records from active systems, backups, and archives, as well as securely shredding any physical documents containing personal information.

7. Data Security

The security of your personal information is of paramount importance to us. PLM Space implements and maintains administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, and destruction. Our security program is built around industry-recognized frameworks and is reviewed and updated regularly to address evolving threats.

These measures include, but are not limited to:

Encryption of data in transit using industry-standard TLS protocols, ensuring that information transmitted between your browser and our servers remains confidential
Encryption of data at rest on our servers and backup storage systems using strong cryptographic algorithms
Access controls and multi-factor authentication mechanisms limiting data access to authorized personnel whose job responsibilities require such access
Regular security assessments, penetration testing, and vulnerability scanning of our systems and applications
Continuous monitoring of network traffic and system logs for suspicious activity or unauthorized access attempts
Incident response procedures to promptly address, contain, and remediate potential breaches if they occur
Periodic security awareness training for all personnel who handle personal information

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information using commercially acceptable means and follow industry best practices, we cannot guarantee its absolute security against all possible threats.

8. Data Breach Notification

In the event of a data breach involving personal information under our control, PLM Space has established procedures to respond promptly and effectively. We maintain a documented incident response plan that outlines the steps to be taken upon discovery of a suspected or confirmed breach, including containment, investigation, and remediation.

If we determine that a breach poses a risk of harm to the individuals whose information was affected, we will notify those individuals and relevant regulatory authorities without undue delay and in accordance with the notification timelines prescribed by applicable data protection laws. Our notification will describe the nature of the breach, the categories of information involved, the steps we have taken to address the incident, and recommended actions that affected individuals can take to protect themselves.

We also conduct a post-incident review following any breach to identify root causes, improve our security controls, and update our incident response procedures to reduce the likelihood of recurrence. Lessons learned from these reviews are incorporated into our ongoing security improvement program.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information. We are committed to honoring these rights and will respond to all valid requests in accordance with applicable law:

Access. You may request a copy of the personal information we hold about you, along with details about how we process it, why we process it, and with whom we share it.
Correction. You may request that we correct any inaccurate or incomplete personal information. If we have shared your information with third parties, we will inform them of the correction where feasible.
Deletion. You may request that we delete your personal information, subject to legal retention requirements and any ongoing contractual obligations that necessitate continued processing.
Restriction. You may request that we limit the processing of your personal information in certain circumstances, such as while we verify the accuracy of contested data or consider an objection you have raised.
Portability. You may request a copy of your personal information in a structured, commonly used, and machine-readable format, and have it transmitted directly to another organization where technically feasible.
Objection. You may object to our processing of your personal information where we rely on legitimate interests as the legal basis. We will assess your objection and cease processing unless we demonstrate compelling legitimate grounds that override your interests.
Complaint. You have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the information provided in the Contact Us section at the end of this policy. We will respond to your request within the timeframe required by applicable law, which is typically within thirty days for most jurisdictions. We may need to verify your identity before processing your request, and we may ask you to provide additional information to help us locate the relevant records.

We will not discriminate against you for exercising any of the rights described in this section. You will not be denied services, charged different prices, or provided a different level of service quality as a result of making a privacy rights request.

10. Privacy of Minors

Our website and services are not directed to individuals under the age of sixteen, and we do not knowingly collect personal information from minors. PLM Space does not design its website content, products, or services to appeal to or target children, and we do not market our consulting and systems design services to individuals under the age of majority in their jurisdiction.

If we become aware that a minor has provided us with personal information without verifiable parental consent, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that a minor in your care has submitted personal information to us, please contact us immediately using the details provided in the Contact Us section so that we can take appropriate action.

11. International Data Transfers

PLM Space is headquartered in Ontario, Canada, and our primary data processing activities take place within Canada. Your information may be transferred to, stored, and processed in Canada and, in limited circumstances, in other jurisdictions where our service providers or technical infrastructure are located. These jurisdictions may have data protection laws that differ from those in your country of residence, and they may provide a different level of legal protection for personal information.

When we transfer personal information across borders, we implement appropriate safeguards — including standard contractual clauses, data processing agreements, and where applicable, assessments of the legal framework in the destination jurisdiction — to ensure that your information receives a level of protection consistent with this Privacy Policy and applicable legal requirements. We remain responsible for the personal information we transfer to third-party service providers operating in other countries.

By using our website and services, you understand that your information may be subject to the laws of Canada and other jurisdictions, and that government authorities in those jurisdictions may have the right to access such information under their local laws.

12. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by PLM Space. These links are provided for convenience and informational purposes only and do not constitute an endorsement of the linked content. This Privacy Policy applies solely to information collected by PLM Space through our own website and communications channels.

We are not responsible for the privacy practices, content, or security of any third-party sites. When you follow a link to an external website, you become subject to the terms of service and privacy policies of that site, which may differ materially from ours. We encourage you to review the privacy policies and terms of use of any third-party website you visit through links on our site before providing any personal information.

13. Changes to This Privacy Policy

PLM Space reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes, we will revise the effective date at the top of this page and may provide additional notice as appropriate — for example, by posting a notice on our homepage or sending an email notification to clients with whom we have an active business relationship.

We recommend checking this page periodically to stay informed about how we protect your information. Material changes will not be applied retroactively, and we will not use previously collected personal information in a manner that is materially inconsistent with the policy in effect at the time the information was collected without providing notice and, where required by law, obtaining your consent.

Your continued use of our website and services after any modifications to this Privacy Policy constitutes your acknowledgment of the changes and your consent to abide by the updated terms. If you disagree with any modification, you should discontinue use of our website and services and contact us to discuss the disposition of any personal information we may hold about you.